Reference

How big11 Handles Your Personal Information

This privacy policy explains what data we collect when you use big11, how we use it, and what rights you have over it — including anything linked to your account, your payment activity via DANA, OVO or GoPay, and your device sessions.

Account data handled with careDANA, OVO, GoPay payment contextYour right to access and request deletionCookie and session transparencyContact us anytime for data queries

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Data We Collect From Your Account Activity

big11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with big11, we collect the information you provide directly — your name, contact details, and the payment method you use to fund your account, such as DANA, OVO or GoPay. We also collect technical data automatically: your device type, browser, IP

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address, and session activity. This helps us keep your account secure, detect unusual login attempts, and make sure the platform functions correctly on your device. Payment transaction references are recorded to verify deposits and process withdrawals accurately — we do not store your full e-wallet credentials.
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We may collect behavioural data, such as which sections of the platform you visit and how long you spend in a session, to improve our service. All data processing is subject to the applicable laws of the jurisdiction in which you access our platform. Where local
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law requires it, we obtain your consent before processing certain categories of data. You can withdraw consent at any time by contacting our support team. We do not sell your personal data to third parties for marketing purposes.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We take a practical, transparent approach to protecting your information — from the moment you log in on mobile to how long we keep your records. Players in Bekasi and across Indonesia who access big11 via browser or app interact with the same underlying security layer. Here is how each area works.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your preferred payment method, such as DANA or OVO. You can manage cookie preferences through your browser settings at any time.

Account Security

Login sessions are protected by OTP verification sent to your registered mobile number. If we detect a new device or unusual location, we prompt re-verification before granting account access.

Data Retention

We keep your account data for as long as your account is active and for any additional period required by applicable local law. Once that period ends, we delete or anonymise the records.

Requesting Changes

You can request access to your data, ask us to correct inaccuracies, or submit a deletion request via live chat or email. We process requests according to the timeline set by local regulation.

REACH US ON DATA MATTERS

How to Contact Us About Your Privacy

If you have a question about your personal data — what we hold, how we use it, or how to request a change — our support team handles these directly. You can reach us through live chat inside your account dashboard, by email at our dedicated privacy contact address, or through the help centre linked from the main menu. We aim to respond to data-related requests within the timeframe required by applicable local law.

Privacy Questions We Hear Most Often

These are the data and privacy questions we get asked regularly. If yours is not covered here, reach out through live chat or the help centre — our team handles account and data queries directly.

We collect your name, contact details, and payment reference data from methods like DANA, OVO or GoPay. We also log device and session data automatically when you access the platform.

We do not sell your personal data. We may share limited data with payment processors like DANA or OVO to complete transactions, and with service providers who help us operate the platform, under strict data agreements.

Contact us via live chat inside your account or by email. Include your registered account details so we can verify your identity and send your data within the timeframe local law requires.

Yes. Submit a deletion request through live chat or email. We will remove your data once any legally required retention period has passed and confirm completion once done.

Transaction records linked to DANA, OVO or GoPay activity are kept for as long as required under applicable local law. After that period, records are deleted or anonymised.

You have the right to raise a complaint with us directly via support. Depending on your jurisdiction, you may also have the right to escalate to the relevant local data protection authority where local law permits.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBig11 Banking InfoBig11 Glossary

How big11 Handles Your Personal Information

Data Handling, Cookies and Account Security

Cookie Policy

Account Security

Data Retention

Requesting Changes

How to Contact Us About Your Privacy

Privacy Questions We Hear Most Often

01 What personal data does big11 collect when I open an account?

02 Does big11 share my data with third parties?

03 How do I request a copy of my personal data?

04 Can I ask big11 to delete my account data?

05 How long does big11 keep my payment transaction records?

06 What are my rights if I think my data has been mishandled?

Privacy Policy

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